Tom Leeson - Duty Manager

Tom Leeson - Duty Manager

I started working at Tout’s Ltd in September 2010 as a team member, doing weekend shifts whilst studying at school. I then went to college and increased my hours at Tout’s Ltd whilst incorporating studying...

I started working at Tout’s Ltd in September 2010 as a team member, doing weekend shifts whilst studying at school. I then went to college and increased my hours at
Tout’s Ltd whilst incorporating studying. Over a period of 2 years my hours went from part-time to full-time. After college I became a cashier and at the present I am a duty manager. My shifts during this time included day shifts and night shifts, something my body objected to and still does! Having said that as part of the team you need to be flexible and in my current role as a duty manager it is important that I experience all shift patterns so I can support the staff I work with.

I suppose in a way Tout’s Ltd chose me as one of my brothers had worked their whilst in sixth form and it progressed from there. Many of my friends over the last four years have worked at some stage at Tout’s Ltd and as a result it has become a friendly environment to work in.

I enjoy interacting with the customers. You build up a rapport with them and as many people regularly do their shopping in the store you learn about them and become a friend to them.
Tout’s Ltd offers training opportunities. I have had customer service training and completed a management study day. At present I am taking a NVQ in team leading and hope to complete this by the end of 2015.

I enjoy working in the retail environment and one day hope to manager my own store.